The following services are free to customers:
personal visits to the Archives Service searchroom within normal hours to consult original documents and microfilm
advice on research and archive sources from staff in person, or by telephone or e-mail. However, if you commission staff to look things up for you, this counts as research and we will need to make a charge. For more detailed information on what is considered a free basic enquiry and what is chargeable research see this information on our Enquiry and Research Service.
access to family history websites via terminals in the searchroom (space permitting) including access to the Ancestry website and the British Newspaper Archive (normally these websites require a subscription or pay per view)
access to the Archives Service website, including the catalogues database, the Community Archive pages, and the Bedford Gaol register database