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Welcome to Bedford Borough Council

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How to find us

Coming to the Office

Our address is:

Bedfordshire Archives & Records Service
Riverside Building
Borough Hall
Cauldwell Street
MK42 9AP

Tel: (01234) 228833


Opening hours - please contact us to book an appointment 

Monday 9.15 am to 5pm (5-7pm strictly by appointment only)
Tuesday and Wednesday 9 am to 5 pm
Thursday: Closed
Friday 9 am to 5 pm

We are closed on Bank Holidays.

Please see our Code of Conduct for searchroom visitors.

Please note our document ordering times are from 9am (or 9.15am on Mondays) to 12.45pm, recommencing at 2pm until 4.30pm.  We aim to retrieve documents within five minutes.

Borough Hall Location Map

You can view the PDF Icon Borough Hall Location Map (PDF document opens in new window).  Adobe Acrobat Reader is required to view PDF files and a free version can be downloaded from the Adobe website (external link).

How do I get to you from the railway and bus stations?

The railway & bus stations are about a 10 - 15 minute walk away from our building (see map above). The main railway station, served by First Capital Connect,  Midland Mainline and Silverlink services, has a taxi rank.

Can I park my car at Borough Hall?

We only have spaces for disabled visitors - see below.

There are about a dozen visitor spaces at the front of Borough Hall. These spaces are time-limited and are only available for short stay visitors for up to 30 minutes duration.

We urge all other visitors to our Service to familiarise themselves with thepublic car parks before they make a journey.  There is a pay and display car park on Prebend Street, on the opposite side of the road to our building and we also recommend Melbourne Street pay-and-display car park for long stay parking.

Visitors can use the Park & Ride Scheme, which includes a bus stop outside Borough Hall.

Separate arrangements will be made for deliveries - please contact us for details.

Any queries or comments relating to car parking can be sent to us via our form.


What do I do after I park my car or if I come on foot?

 Locate the Archives and Record Office  

Come to the Riverside Building. The main entrance is on the first floor, which is reached by a footbridge/walkway from Prebend Street and connects to the car park by steep ramps and steps. Follow the signing for 'Archives Service'. See the map (above) for details.


I need to use a lift and/or require other assistance in getting to you - how can you help?

We welcome disabled visitors but we are well aware that access to our premises is awkward for people in wheelchairs and those who have difficulty walking. We have pressed hard for improvements and continue to do so. We try to give you here as much advice as possible. If you have any other queries, then please ring us and we will try and accommodate your needs as best we can.

A. For people in wheelchairs

If you use a wheelchair you should:

  • Park in the Borough Hall car park near the main entrance
  • Go towards the main Borough Hall reception where you will find a bell to ring for assistance. Staff on reception will contact us to arrange for a member of our staff to accompany you through the main building
  • Note that there is a toilet adapted for disabled people in the Riverside Building in which the Archives Service is based. It is to the right of the main entrance on the first floor.
  • When you have finished, a member of staff will escort you back to main reception or to your car.
B. For people with other mobility difficulties

Unfortunately all routes into the Riverside Building have either a few steps or require some walking. If you are restricted from walking any distance or require the lift to get to our second floor location, we will try to make access as easy as possible for you. The first thing is to come straight to the Riverside Building. There are allocated disabled car parking spaces in this section of the car park.

  • If you are at car park level, then at the ground floor staff entrance (up 6 steps) use the telephone in the yellow box to contact the Archives Service so that a member of our staff can come down and let you in. You can then go up to the second floor in the lift.
  • If you are at first floor level - the pedestrian footbridge level - you can either press the intercom button to the left of the glass entrance doors and ask a member of staff to come and collect you or you can press the disabled access button on the left of the glass doors and follow the signage to the lift and go up to the second floor.
C. Monday evening access 5 - 7pm

Appointments between 5 and 7pm on a Monday are strictly by appointment only.  You must have booked your appointment by 4pm on the previous Friday and received confirmation from our staff by 5pm on the previous Friday. 

For security reasons, the glass entrance doors to the Riverside Building are locked at 5.30pm. Access to the office after 5.30pm is via the intercom just to the left of the glass entrance doors.  Press the button labelled 'Archives' and it will connect you to one of our staff, who can let you in.

You may wish to bring a mobile phone with you to telephone us on (01234) 228833 if you have any problems accessing our building.